Shipping Policy
Shipping Rates
Shipping rates are calculated at checkout based on the items in your cart and your delivery location. To view the exact cost, simply add your desired items to the Shopping Cart and proceed to checkout. Adjust quantities as needed and click “Update Cart” to refresh your total—no guesswork required.
Shipping Restrictions
While standard shipping rates are applied at checkout, certain remote locations may incur an additional freight charge. If applicable, this charge will be clearly communicated before you finalize your order—no surprises at the door.
Please note:
Order Processing & Shipping Times
Orders typically ship within 24–72 hours, provided all items are in stock. If an item is backordered, you will receive a follow-up email with an estimated delivery timeline—because waiting is easier when you know how long you’ll be waiting.
On the Topic of “Free Shipping”
We understand the appeal of free shipping—it’s right up there with finding money in your winter coat pocket. However, the reality is that shipping involves real costs: packaging, fuel, vehicle maintenance, and the hardworking people ensuring your order arrives safely.
Our approach is simple: we charge the actual cost of shipping so we can continue to provide reliable service while fairly compensating those who make it happen.
Please note that some items may be designated as “In-Store Pick-Up Only” due to size, weight, or general refusal to cooperate with standard shipping methods.
Damaged Shipments
If your package arrives visibly damaged, you may refuse delivery at the door. If you have already accepted the package and discover damage, please contact inSeason Home+Garden at 1-519-218-2188 within 48 hours of delivery so we can assist you promptly.
Tracking Your Order
Once your order has shipped, you will receive a Shipping Confirmation email containing your tracking number. Orders shipped via courier can be tracked through the carrier’s website. Please allow 24–48 hours for tracking updates to appear—couriers need a little time to get their systems in sync.
If you have any further questions, feel free to reach out—we’re always happy to help.
